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Service Plans

TracFone Prepaid Airtime Card, 30 Minutes for Tracfone Phones

List Price: $21.99

Features:

• 30 prepaid wireless units, good for 60 days from time of activation
• Local calls use 1 unit a minute, long distance calls use two units per minute
• Nationwide service
• Long distance included
• Compatible with TracFone Nokia 252C, 282, 5180, 5125 and 5165 phones

Customer Reviews:

Tracfone Customer Service is terrible [Posted on 2006-12-19]
I've owned a Tracfone for 3 years. My old Tracfone quit working, so I purchased a new one. I've been trying for 4 weeks to transfer my old phone number to my new Tracfone. It's been a nightmare-after 4 weeks, 3 new sim cards, and countless calls to TracFone customer service reps, I've accomplished nothing. My phone is still not activated, I still don't have my old number transfered, and I've wasted 7 hours speaking to customer reps. I don't recommend TracFone.

Tracfone sucks big time!!! [Posted on 2007-02-09]
Zero stars!!!! I have had my Tracfone for 2 weeks - have made numerous calls to their so-called Customer Service - have spent most of the time on hold - and still have "No Service". I have not been able to send or receive any calls since I have had it. And beware - if you buy it and it does not work they will not refund your money - apparently in India they do not believe in standing behind their product. So now I have a totally worthless phone and am out the money I spent.

TracFone deserves 0 stars! [Posted on 2007-04-18]
I paid $29.99 for a card to add minutes to my TracFone. The pin # did not work so I called customer service (what a joke). They told me it was my phone and gave me another number to call. When I called the other number I was told it was my card and was given the first number I called. This went back & forth till I went ballistic. I emailed Tracfone and received a form letter telling me they were happy to have me as a customer, and very sorry for my problem, and that Tracfone would work on this so it didn't happen in the future. Didn't even sound like they read my email. I'm off to file complaints on the internet with the BBB and FCC. If you want a pay as you go phone, try Virgin Mobile or anyone else but Tracfone!

If I could rate zero stars, I would. [Posted on 2007-07-15]
I HATE tracfone with GOOD REASON. They suck!!! Just today I tried to buy min and guess what? They both double-charged my credit card AND I have no minutes! Woohoo, they SUCK! It's so hard to understand their customer representatives, most live in South America (nice place, nice people, but THICK accents. How am I supposed to understand them??). Avoid this company - I plan to leave them!!

Customer service??? A joke [Posted on 2008-03-13]
Just believe all the bad things you read in the other reviews and assume all the good reviews are written by tracfone employees. The customer service, when you have problems (which is frequent) is a joke. It seems designed to get you to hang up and give up on the problem. There is no recourse with supervisors. And yes cheating the customer is the norm. I don't see how this company survives, guess most people don't read reviews (I didn't, my bad). I won't waste any more time going into details, just read the other bad reviews.

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