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Service Plans

AT&T Nation 450 Rollover Minutes

Discount Price: $0.00

Customer Reviews:

Cingular does not stand by their products, services and information [Posted on 2005-09-08]
When I first joined, I called customer service about roaming. They informed me that if my phone said "ROAM", then I was roaming, otherwise I was not.

Recently I had large roaming charges, although my phone never said "ROAM". Cingular refused to remove any of the charges for the following reason (in an email):

"We see that all the charges applied to your account are valid charges. The actual rates charged will be determined by the information contained in our billing system, not based on the phone's display. Hence, we would not be able to apply any credits against the roaming charges. "

We went back and forth several times, but Cingular stuck by their reasoning. All they did was thank me for my loyalty and wrote a half page marketing blurb about how they are a top service provider and how I can upgrade my phone and service. Unbelievable.

Do not go with Cingular. In the event you love them or one of the phones they offer, then first ask yourself several questions.

1. How will you exactly know when you are roaming?
2. How will you know if information provided by Cingular is accurate?
3. Do you want to buy Cingular phones that Cingular will not stand by?
4. Are you ready to understand billing software and systems?
5. Are you ready to deal with a company who can't take responsibility for products, services and information it provides?

Don't waste your time with Cingular.

transmission quality [Posted on 2005-11-02]
everyone complains about my cingular transmission quality, lots of dropped calls and bald spots everywhere, i can't even call home from a block away, in boston. it's hard to believe when they say they have the best network. no roaming is great and the rollover deal is good, i would change though and try another carrier if there wasn't a cancellation fee

What!?!?!?!?!? [Posted on 2006-11-20]
Fewest Dropped Calls my A**! In some of the most important places I go in cities, I get dropped calls! I think it has gotten worse since they merged with AT&T. I don't know if any other providers are much better....

I will never ever use ATT/Cingular even if they pay me!! [Posted on 2007-06-28]
I'm in Boston/Cambridge area and getting dropped calls, busy network, dead spots all--the--time!!! BTW, I get 24% discount on my monthly fee through my wife's company and I will definitely switch regardless the signifcant savings.

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